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Employee Customer Service Training
Understanding basic customer service concepts.
What is Customer Service (13:52)
Why is customer Service Important? (15:42)
What goes into good or bad customer Service. (17:52)
The notion of customer Experience (18:33)
Customer Service Skills (19:06)
Understanding customer needs
Customers’ emotional and logical needs (15:17)
Managing Customer relationships (10:30)
What motivates customers today (8:09)
Customer service best practices and professional ethics
Being a good team player (13:24)
Communication skills (11:47)
Time & Stress Management (6:55)
Customer service code of conduct (11:07)
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The notion of customer Experience
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